Tackle our common challenges with Home Care & CHSP colleagues
Program
Finally, an affordable conference dedicated to services that support people at home.
We’ve waited decades for home care to be recognised for its leading role in aged services. This conference puts our sector at the centre of the discussion and as the focus of the future. Over 1,700 people registered for the Invox Quality Briefing in February, so this is likely to be the home care event of 2024. Keep scrolling for program details.
The Challenge of Change
The big challenges for Home Care Packages and CHSP; a new Act with its consumer focus, new compliance, assessment, registration & care management processes.
Lessons & Opportunities
Building on lessons so far, highlighting new approaches to engaging consumers and staff, showcasing tools and resources for successful change. .
The Way Forward
Transitioning from problems to solutions - new business models, financial strategies & technology. Advice for management and governance change.
Principle Partner
Come along - in person or online
Marvel Stadium, Melbourne
Marvel stadium is right on the edge of the CBD and a lovely place to network with home care colleagues. Views over Docklands and the oval let you know you are somewhere special. There’s even a Collingwood Vs Bulldogs Friday night game at Marvel if you want to stay on after the conference.
Online
We’ve got a very accessible online option for people who cannot make it to Melbourne. Our team knows how to create a really engaging and interactive online experience where we know you will feel a real part of all the action.
Sponsorships and Exhibition Booths
Interested in Sponsoring or being an Exhibitor at the National Home Care Conference?
Spot-on Speakers
Paul, Anna and Roland have chosen speakers with something important to say on what matters most to you. Presenters who know practice, not just politics. Everything you need in a short, sharp and informative format.
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Adrian currently works as GM of Flexi Care, an independent not-for-profit provider of in-home care in Brisbane’s south. Adrian was a member of the National Aged Care Alliance, chair of the Department of Health’s initial industry reference group for quality indicators, and more recently has been a member of the Department’s Home Care Assurance reference group.
Adrian Morgan
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Anna has spent the last 30 years in just about every area of the home care sector. She is great at aligning consumer and provider needs (no easy feat). Her relatable style for turning complex topics into consumer-friendly content have contributed to the success of her award-winning Home Care HQ newsletter.
Anna Millicer
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Anne has more than 30 years’ experience working with and on behalf of people of all ages with care needs and caring roles. She has participated in aged care policy reform and elder abuse prevention and response for over a decade. Anne is dedicated to promoting human rights in relationships between older people, families and carers, and aged care service providers.
Anne Muldowney
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Anita is a principal in Russell Kennedy’s Aged Care team with a focus on the home care sector. She specialises in helping home care providers comply with their legal responsibilities under the Aged Care Act and other laws. Anita helps providers in dealing with the Department of Health and Aged Care and Quality and Safety Commission and advises providers on how to manage complaints, duty of care, security of tenure and difficult families.
Anita is a member of the Retirement Living Council’s Care and Services Committee which provides leadership in the delivery of home care into retirement villages.
Anita has been recognised by Best Lawyers for her expertise in Health & Aged Care Law since 2020.
Anita Courtney
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Clare Cameron is a Registered Nurse with a highly specialised skill set developed over 17 years of working in quality, risk, compliance, and care governance leadership positions in aged care. In addition to a Bachelor of Nursing, Clare holds a holds a Graduate Diploma in Legal Studies and Master of Health Management.
Clare Cameron
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David has built a notable reputation as a leader in the community services space, currently heading up Community Engagement at aged care provider, Trilogy Care.
David Melloy
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Ged Kearney is the Federal Member for Cooper and the Assistant Minister for Health and Aged Care. Ged has served in the parliament since March 2018, when she was elected in a by-election. She is the first woman to hold the seat.
Ged started her working life as a nurse and rose to become Federal Secretary of the Australian Nursing Federation. From 2010, Ged served as the president of the ACTU – the peak body of Australia’s union movement – where she fought for better conditions for Australian workers.
Ged’s working life – from nurse to President of the ACTU to parliamentarian – has been about fighting for the rights of others.
She is a strong voice for social justice, workers’ rights and universal healthcare inside Parliament. Ged is a passionate advocate for the environment and throughout her career she has supported a humane response to refugees.
Hon. Ged Kearney
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Janet is leading the most significant area of change for Home Care Package and CHSP providers. She knows the drivers, the practice and the demands of the new Act and its Quality Standards, in place from July 2024.
Janet Anderson
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Jennene is an aged care entrepreneur leading the industry for 2 decades in service design, digital transformation, client and staff experience. As the former CEO of Feros Care, Jennene has achievements and international recognition in pioneering emerging technologies to deliver award-winning customer and employee experiences, 21st century products and service models.
Jennene Buckley
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Jason brings immense knowledge and background in the Home Care space gained from his 21 years as CEO at KinCare. As a Partner at Pride Living, his particular focus is on Strategy and Governance with an emphasis on home care service provision in the currently changing regulatory setting.
Jason Howie
Prof. Julie Ratcliffe
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Professor Ratcliffe leads the Health and Social Care Economics Group at Flinders University. She is a health economist and an internationally recognized leader in economic evaluation of quality of life outcomes in aged care systems. She led three reports for the Aged Care Royal Commission and was lead investigator for an ARC project that developed a new quality of life instrument for aged care.
Prof. Kathy Eagar
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Professor Eagar led the design of the new Australian National Aged Care Classification (AN-ACC) and funding model and was an adviser to the Aged Care Royal Commission. She was the Foundation Director of the Australian Health Services Research Institute and in recent years advocating for a transparent and equitable funding model for community aged care.
Laura May
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Laura has over 20 years CX (customer experience) and marketing experience from a range of sectors, and has navigated the community care sector as a carer for over 10 years. She now leads the CX and marketing team at Care Connect, who focus on enabling people to live happily at home for longer.
Lesley Bryce
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Lesley founder of Bell Cares Inc - a completely new type of care co-ordination of Home Care Packages, based on the self management model, but assisted wholly within a rural community. Now, some 3 years later, Bell Cares Inc care co-ordinates about 100 Home Care Packages and employs around 40 local people to provide the workforce. Landline told her story last year, which resulted in an overwhelming response from rural communities all over the country. From that, the Our Town Cares project was born and with the ongoing support of Trilogy Care and Mable, this project is now running in more than 20 communities Australia wide, with many more communities in the engaging and investigation phase.
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Lisa Orcher is a proud Murruwarri woman from far western NSW. She grew up in a small remote community called Goodooga.
Prior to being appointed CEO of NATSIAACC, Lisa was CEO at Biripi Aboriginal Corporation Medical Service in Taree, NSW, which includes aged care services.
Before that she was CEO at Tobwabba Community Controlled Health Service, and Manager for Aboriginal Health at Hunter New England District Health. She has also held a Director role on the Aboriginal Health and Medical Research Council Board and been Chairperson of the NSW ACT Aboriginal and Torres Strait Islander Health Training Committee, reporting to the Board of GP Synergy.
Lisa Orcher
Lorraine Poulos
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Lorraine has been the Managing Director of LPA since 2009. She is a Registered Nurse and experienced senior healthcare executive. LPA provides consultancy and training to the aged care sector. Lorraine and her team have been involved in the home care reforms, particularly in the areas of care management, clinical care and the revised ACQS standards. Lorraine has published two books on clinical care in home care selling over 60,000 copies.
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Michael researches local and international aged care issues in funding, planning, consumer engagement; social change and community care. He is co-editor of the International Journal of Care and Caring and was a member of the NSW Ministerial Advisory Council on Ageing from 2014 to 2021
Michael Fine
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Murray Coates is a seasoned Executive with over three decades of experience in guiding organisations through periods of significant transformation and growth. With a diverse background spanning industries such as disabilities, aged care, job networks, indigenous affairs, and registered training organisations (RTO), Murray has honed his skills in strategic leadership and organisational development. He currently is the CEO of the Australian Community Transport Association.
Throughout his career, Murray has demonstrated a remarkable ability to bring together diverse stakeholders and align them towards common goals. His expertise lies in navigating complex regulatory environments and driving initiatives that lead to sustainable outcomes.
Murray Coates
Nicki Doyle
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Nicki is a Partner in the Health, Ageing & Human Services Sector. She leads KPMG's Ageing sector.
An experienced consultant, she works with clients within the ageing and community sectors, including Commonwealth and State Departments, providers and other organisations who work in the ageing and community care space. She focuses on policy, strategy and operations. She has an extensive understanding of the market in which providers operate and how to respond to remain competitive.
Nicki is an experienced health professional, having worked in the health, community and hospital sectors in Australia and the United Kingdom. She is a qualified physiotherapist, with extensive clinical, management and project experience. Her key areas of interest are aged care, community care, sub-acute care and rehabilitation, out of hospital models of care, and primary care with a particular focus on chronic disease.
Nicki has published and presented widely on issues related to service delivery in community health, ambulatory care and sub-acute care and was awarded a Churchill fellowship to investigate alternative models of allied health out-of-hospital care.
Nikolaus Rittinghausen
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Nikolaus Rittinghausen, Manager, Centre for Cultural Diversity in Ageing, has significant experience in project management, multicultural affairs, aged care, policy advocacy, social cohesion and community engagement. He held Senior Advisor, Senior Policy Officer and Project Coordinator roles. He provided Secretariat support to Policy Committees in the area of multicultural aged care, consulted across Australia on access issues of seniors from culturally, linguistically, and spiritually diverse backgrounds to aged care services, and was the editor of the multicultural aged care magazine, Golden Years. He wrote his Bachelor Thesis on the origins of multicultural policy in Australia and holds a Masters in International Studies. Nikolaus speaks also fluently German and Portuguese.
Paul Sadler
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Few people have as much experience in the aged care sector as Paul. 37 years, to be exact. He’s been a national and state CEO of aged care industry associations, CEO of a major aged care provider, and influencer of ageing policy, disability and community care programs for both national and state governments. He actually enjoys staying on top of the detail and is always ready to share his wisdom and insights (which comes in kind of handy).
Peter Williams
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Pete has worked in the health care industry since 1990. He is a Registered Nurse and holds a range of post graduate qualifications including a Masters of clinical education and Business.
Pete is currently the CEO for OneCare Limited, a large not-for-profit aged care provider in Tasmania supporting over 1000 consumers in residential, home care and independent living. His career has seen him work across Queensland, Victoria, New South Wales and Tasmania in all sectors of health from public to private, metropolitan and regional, community services and aged care.
Pete is also a Tasmanian Churchill Fellow (2022), receiving the Meg Gilmartin national scholarship to examine international aged care models and determine transfer-ability to Tasmanian aged care.
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Dr Rhonda Galbally was one of a handful of people behind the creation of the NDIS. Her impact has been profound and includes recent stints as a Royal Commissioner and NDIA Board Member. Rhonda's leadership roles cover some of Australia's most important community service organisations. From disability to philanthropy and health promotion, Rhonda has rarely been out of the big-time changemaker spotlight.
Rhonda Galbally
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As CEO of Access Care Network Australia, an organisation dedicated to the delivery of high-quality independent assessments for older people, people with disabilities, and those requiring assistance to discharge from hospital, Ricki leads a team of 200+ people across the country.
Dr Ricki Smith
Roland Naufal
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Roland has built (and at times threatened) his career by being outspoken about things that matter. He has over three decades of experience – from aged care CEO and Age Friendly Cities expert to the founder of DSC, Australia’s best known NDIS educators. This led him to ask the question: if radical honesty worked for Australia’s disability sector, then why not aged care, too? And here we are, folks.
George Margelis
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Sharyn Broer, the Chief Executive of Meals on Wheels South Australia, is a passionate advocate for and leader in home support service delivery for older Australians. She is leading business transformation and sustainment of Meals on Wheels SA to continue to extend its social impact and successfully anticipate and adapt to aged care reform.
She has a deep and broad understanding of the operational context and challenges of high volume service provision along with a system-level perspective and vision for the world class in-home aged care that Australians need and deserve.
Sharyn Broer
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Steve Pretzel is CEO of TADWA (Technology for Ageing and Disability WA), Western Australia's largest provider of home modifications.
Steve joined the home modifications industry in 2017 following a diverse career spanning forty years which included senior roles in advertising and marketing, technology, policy consulting and advocacy.
In 2018 Steve took on the role of Chairman of MOD.A (Home Modifications Australia Limited) - the peak body for the Home Modifications sector in Australia. He held the position until December 2022 and was instrumental in ensuring that home modification providers have a voice in key policy consultations, and in positioning MOD.A for future growth for the benefit of members and the sector.
Steve Pretzel
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Stuart’s 25+ years involvement in the aged care, community services and not-for-profit sector has led to him being recognised as one of the sector’s leading assurance and professional advisors. He has considerable experience assisting providers with their financial viability and sustainability, to ensure they maintain strong financial health, efficient systems and adhere to strong governance and legislative requirements.
Stuart Hutcheon
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Will Egan is the CEO of Ausmed Education, a leading Australian provider of healthcare education software and content. Ausmed was founded in Melbourne by an Australian nurse, Cynthea Wellings, in 1987. Today, Ausmed supports over 420,000 Australian healthcare professionals and workers with professional development, education, competency and mandatory training.
Will is passionate about improving the health and prosperity of the Australian community through effective healthcare education. He leverages his background in both health and software to ensure Ausmed can support systematic and scalable change.
Will Egan
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Yun-Hee Jeon is Susan and Isaac Wakil Professor of Healthy Ageing, at Susan Wakil School of Nursing and Midwifery, University of Sydney, and Director of StepUp for Dementia Research and StepUp for Ageing Research. Her research focuses on exploring issues and challenges in providing quality dementia/aged care and finding ways to tackle the challenges through best models of care, person-centred care, reablement and rehabilitation, and clinical leadership in aged care.
Prof. Yun-Hee Jeon
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Jodi Livesley, CHSP Sector Support and Development Officer, located on the NSW Central Coast. Jodi sits on the National SSD Network State Representative Group and played an integral role in establishing the Network in 2022 to strengthen collaboration and access to supports for CHSP providers.
Jodi Livesley
Who should attend
The program has been developed for leaders and practitioners. Every session is focussed on management, operations or future practice needs.
Programs
Home Care Package programs
CHSP services
Meals programs
Respite supports
Home modifications programs
Domestic assistance services
Transport programs
People
Board & Committee members
CEOs and Executive Leaders
Quality and Compliance staff
Managers and Clinical Leaders
Care Managers & Team Leaders
Policy Makers & Academics
Advocacy staff
This conference will not feature:
Sponsor talks
Residential care development plans
Powerpoint Annual Reports
Organisational self-promotion
Rusted on Board member speeches
Think of the time you’ll save!
and it means we can finish at 2pm on the Friday (yay)
At these prices, you can engage the whole team, in person or online. It’s important all levels of staff are engaged in the changes ahead.
Discounts for groups & early bookings.
Sponsors and Exhibitors
Principal Partners:
Premium Sponsors:
Media Partners:
Exhibitors
Program
Providing practical ideas and insights for the Home Care sector
Watch this space as we build out this program
Keynote
Home Care: The Next 3 Years
Big Picture Overview
Budget insights
The Act, the Standards & Support at Home
Day 1: Thursday 30 May
Paul Sadler
Consultant, Paul Sadler Consultancy
Interview
The Changing Face of Home Care
What's the plan?
What are the alternatives?
What can go wrong?
Prof Kathy Eager
Adjunct Professor, UNSW
Michael Fine
Honorary Professor, Macquarie University
Prof. Yun-Hee Jeon
Professor, University of Sydney
Presentation
What’s the data telling us?
A focused view of the Home Care data.
Where are we at?
Where are we going?
Stuart Hutcheon
Managing Partner, StewartBrown
Presentation
Quality Safeguards & Compliance
The Commissioners update on Quality and
Safeguards specific to the Home Care sector
Janet Anderson
Commissioner, ACQSC
Panel
Transport, Meals & Modifications -
what does the future hold?
Planning, Priorities & Process
The next two years program specific issues & opportunities
Steve Pretzel
Director, Home Modifications Australia (MOD.A)
Sharyn Broer
CEO, Meals on Wheels South Australia
Murray Coates
CEO, Australian Community Transport Association (ACTA)
Panel
Successful CHSP & HCP Transition
Planning for priorities
Engaging workforce & consumers
The devil in the detail
Adrian Morgan
General Manager, Flexi Care
Nikolaus Rittinghausen
Manager, The Centre for Cultural Diversity in Ageing
Jennene Buckley
Founder, Enkindle
Jodi Livesley
SSDO, Wesley Mission
Lunch
Interview
First Nations Perspective
Workforce challenges
Expectations of Reform
Lisa Orcher
CEO, National Aboriginal and Torres Strait Islander Ageing and Aged Care Council (NATSIAACC)
Discussion
Capacity Building & Quality Indicators
Consumer capacity building and
quality of life indicators in home services
Prof. Julie Ratcliffe
Professor of Health Economics
Anne Muldowney
Senior Policy Officer, OPAN
Panel
Case Management & Brokerage
What’s on the horizon?
The challenges of Brokerage
Where is the focus?
Lorraine Poulos
Managing Director, LPA
Laura May
Care Connect
Presentation & Panel
Self-Management
Harnessing community facilitators in thin markets
Scaling up while staying compliant
Lesley Bryce
Bell Cares
David Melloy
General Manager, Trilogy Care
Discussion
Workforce Challenges and Solutions
Alternative approaches to workforce issues.
Rostering, retention, recruitment & development
Jennene Buckley
Founder, Enkindle
Pete Williams
CEO, OneCare
Will Egan
CEO, Ausmed
Presentation
Legal implications on the New Aged Care Act and Support at Home
Registration
Civil & Criminal penalties
Statement of rights
Regulatory changes
Anita Courtney
Principal, Russell Kennedy
Presentation
The Single Assessment
The what, when and how of the Single Assessment
Ricki Smith
CEO, Access Care Network Australia
Close of Day 1 Formal Proceedings
Wrap Session
Networks Drinks (Cocktails & Canapés)
Day 2 Opening Keynote
Assistant Minister of Health & Aged Care Address
What does the Government see as the
priorities in Home Care?
Day 2: Friday 31 May
Hon. Ged Kearney
Assistant Minister for Health & Aged Care
Discussion
Governance in the New World
Big picture challenges
Reporting & risk management
Governance models for the future
Nicki Doyle
Partner, Health, Ageing & Human Services, KPMG
Discussion
Clinical Care at Home
Managing clinical needs, the workforce,
the standards & the challenges
Lorraine Poulos
Managing Director, LPA
Clare Cameron
Principal Consultant, Cameron Strategic
Big Break for a Big Brunch
Interview
Lessons of Reform: NDIS to Support at Home
Markets & community care
The power of the consumer
Choice & control, reality or rhetoric
Rhonda Galbally
Royal Commissioner (2019 - 2023), NDIA Board (2013 - 2019)
Presentation
Financial Solutions
Balancing consumer, quality, staff & organisational
needs while still remaining viable
Jason Howie
Partner, Pride Living
Presentation
Choosing your technology
The latest in technological advancements for the
Home Care sector and preparing for the future
Wrap
Big Picture Lessons
Key directions, strategic priorities
& planning for the future
Dr. George Margelis
Independent Chair, Aged Care Industry Information Technology Council (ACIITC)
Anna Millicer
Founder, Get Smart Aged Care Consultancy
Paul Sadler
Consultant, Paul Sadler Consultancy
Jason Howie
Partner, Pride Living
Conference Close
Where to from here
What have we heard?
What have we learned?
Where to from here?
Roland Naufal
Director, DSC & Invox
Looking for some accomodation?
Invox has secured some deals for delegates at the below hotels
Peppers Docklands Melbourne
This booking link has discounted rates already applied
Quest Docklands
Use the promo code - QUESTD2024 for discounted rates
Please note that there may be an occasion that a leisure special might be promoted from individual hotels whereby prices are cheaper than some promo rates, this will be visible on the above websites. Discounted prices subject to room availability.
Have questions?
We’ve got answers.
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Exact running times TBC as we confirm the agenda. Estimated run time is:
Thursday - 9:30am - 5:00pm AEST
Friday 9:30am - 2:00pm AEST
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Easy. Choose the group price to purchase 3 x tickets with a 10% discount for either online or face to face (the discount is already applied to these prices).
If you’d like to purchase more than 3 tickets, email us at admin@invox.com.au and we’ll sort it out. -
Yes! When you check out, select the invoice option as your payment method and we will email you an invoice for payment.
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Yes! For 30 days following the event, recordings of the conference will be accessible exclusively to attendees. Please be advised that some sessions or interviews may not be included due to individual speaker requests.
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Yes! we’ll keep updating this page as more speakers are released!
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Not a formal dinner, however there will be Cocktails & Canapés available on the Thursday evening.
Please ensure you purchase your Cocktail & Canapé tickets at the checkout, if you’d like to attend.
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We will send the Zoom links to online participants mid-May or as they join thereafter.
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You can cancel your registration for a full refund up until Tuesday 30 Apr 2024. No refunds will be made after 30 Apr 2024, however you can transfer your registration to another person at any time.
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We will progressively release session information as the finer details are confirmed. Please keep checking this event page in the lead up to the event.
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Absolutely! You will be served Morning Tea, Lunch and Afternoon Tea on site at the Marvel on the Thursday during the conference programme breaks.
We are planning a big brunch on the Friday to accommodate the slightly earier finish.
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By Private Vehicle
• Enter the Marvel Stadium car park via Bourke Street - Car Park Entry A (left ramp)
• Park to the left of the venue and follow the signs to Gate 9
• Take the lift to Level 1 and follow the signs on to the arena
By Taxi
• Direct the taxi to stop on the Harbour Esplanade side of the venue
• Proceed up the steps next to AFL House turn to your right, proceeding to Gate 9 and follow the
signs on to the arena
By Tram
• The Latrobe Street, Bourke Street and City Circle trams can be utilised to get to Marvel Stadium. Please refer to the map once you alight the tram to ascertain the direction you need to travel to and around the venue to get to Gate 9
By Train
• Cross the Bourke Street Pedestrian Bridge from Southern Cross Station until you reach Gate 2. Turn to your left, walk to Gate 9 and follow the signs on to the arena