National Support at Home Conference 2025
April 29 & 30 | In-person & Online
We’ve built a Conference on provider priorities for Support at Home and all the new compliance in the ‘Strengthened Standards’. No fluff - just the stuff you need to know.
Explore the National Support at Home Conference 2025
Save on conference registration with a group booking! Bring your team: 5 tickets for the price of 3, or 3 for the price of 2.
Conference Themes
The Big Six
Provider Challenges
The Conference is squarely focused on unpacking the changes and challenges ahead with both Support at Home and the new Strengthened Standards.
Financials & Viability
New pricing and old systems will create major challenges. It's all about Revenue vs Costs. Our experts will detail the new arrangements and provide insights into how you need to reposition your organisation’s financial approach.
Compliance & Quality
It’s not only Support at Home - significant changes to compliance are also coming real soon. From big new clinical requirements to rights and safeguards, we’ll highlight the things you need to know and what you need to do about it.
Workforce & Structure
The right workforce structure is essential. Have you got the right people for the right roles in SaH? The session will focus on bridging the gap between where you are now and where you need to be. Spoiler- it’s a combination of restructure, recruitment, retention and retraining.
Leadership & Governance
Managing strategy, risks and priorities is the job of the people at the top. Our experts will focus on the areas that you need to pay most attention to while highlighting the big picture challenges and opportunities.
Systems & Software
It’s going to be mission critical to align your business processes with new reporting requirements and your technology. With so little wiggle room on margins you will need fit for purpose systems and software that deliver Support at Home services effectively. Data capture and utilisation are the secrets of success.
Participants
& Communication
So much change on so many fronts in the participants space, including the new name - from ‘clients’ to ‘participants’. We will work through the organisational implications of the ‘rights based’ approach, the many communication complexities in new pricing and consumer fees.
Principal Sponsor
Coffee Cart Sponsor
Exhibitors
Meet our speakers
-
Stan Grant
Australian journalist, writer and radio and television presenter.
-
Hon Anika Wells MP
Minister for Aged Care and Minister for Sport (Video address)
-
Hon Anne Ruston
Shadow Minister for Aged Care and Sport
-
Robert Fitzgerald (AM)
Age Discrimination Commissioner, Australian Human Rights Commission
-
Robert Day
Assistant Secretary, Harmonisation and Regulatory Strategy Branch, DOHAC
-
Peter Edwards
Ag Deputy Commissioner Regulatory Operations
-
Mary Patetsos (AM)
Non-executive Board Director & Chair, St John's Ambulance
-
Dr. Ricki Smith
CEO, Access Care Network Australia
-
Adrian Morgan
General Manager, Flexi Care
-
Marie Alford
General Manager Growth & Innovation National Programs, HammondCare
-
Kathy Eagar
Adjunct Professor - UNSW
-
Glenn Payne
Managing Partner, THREEDIGITAL
-
Jason Howie
Partner, Pride Aged Living
-
Clare Cameron
Principal Consultant, Cameron Strategic
-
Stephany Zhao
Director, Melbar
-
Aaron Goldsworthy
Senior Consultant, Australian Strategic Services
-
Kate Fulton
CEO, Avivo
-
Lorraine Poulos
Managing Director, LPA
-
Brendan Snowden
Director, ProcessX
-
Stuart Hutcheon
Managing Partner, StewartBrown
-
Kim Davis
Corporate Services Manager, Everglow Community Care
-
Tash Edwards
Director, Enkindle
-
Kate Pascale
Kate Pascale & Associates
-
Richard Crosbie
Participant Carer
-
Johanna Heaven
Associate, Russell Kennedy Lawyers
-
Joep Van Agteren
Affiliate Senior Lecturer, School of Public Health, the University of Adelaide
Your conference hosts
-
Anna Millicer
Homecare HQ
-
Jodi Livesley
Wesley Mission
-
Paul Sadler
Paul Sadler Consultancy
-
Roland Naufal
Invox
Join the conversation, in person or online.
Marvel Stadium, Melbourne
Marvel Stadium is right on the edge of the CBD, 20 minutes from the airport and a lovely place to network with home care colleagues. Views over Docklands and the oval let you know you are somewhere special.
Online
We’ve got a very accessible online option for people who cannot make it to Melbourne. Our team knows how to create a really engaging and interactive online experience where we know you will feel a real part of all the action.
Who should attend?
Board & Committee members
CEOs and Executive Leaders
Managers and Service Leaders
People that will benefit:
Quality and Compliance staff
Care Managers and Team Leaders
Policy Makers and Academics
Principal Sponsor
Tickets
This conference will not feature:
Moral highground speeches on what you ‘should’ be doing
Sponsor’s sales pitches masquerading as presentations
Residential care development plans
Powerpoint Annual Reports
Speakers who don’t know or care about home care
Think of the time you’ll save!
And to sweeten the deal, we’ll finish early on Day 2.
Have questions?
We’ve got answers.
-
Exact running times TBC as we confirm the agenda. Estimated run time is:
Tuesday 29/04 - 9:00am - 5:00pm AEST
Wednesday 30/04 - 9:00am - 2:30pm AEST
-
Easy. Choose the group price to purchase 3 x tickets for the price of 2. Either online or face to face (the discount is already applied to these prices).
If you’d like to purchase more than 5 tickets, email us at admin@invox.com.au and we’ll sort it out. -
Yes! When you check out, select the invoice option as your payment method and we will email you an invoice for payment.
-
Yes! For 30 days following the event, recordings of the conference will be accessible exclusively to attendees. Please be advised that some sessions or interviews may not be included due to individual speaker requests.
-
Yes! we’ll keep updating this page as more speakers are released!
-
Not a formal dinner, however there will be Cocktails & Canapés available on the Tuesday evening.
Please ensure you purchase a networking ticket at the checkout, if you’d like to attend.
-
We will send the Zoom links to online participants mid-April or as they join thereafter.
-
You can cancel your registration for a full refund up until 14 days prior to the event. No refunds will be made after this point, however you can transfer your registration to another person at any time.
-
We will progressively release session information as the finer details are confirmed. Please keep checking this event page in the lead up to the event.
-
Absolutely! You will be served Morning Tea, Lunch and Afternoon Tea on site at the Marvel on the Tuesday during the conference programme breaks.
We are planning a big brunch on the Wednesday to accommodate the slightly earlier finish.
-
By Private Vehicle
• Enter the Marvel Stadium car park via Bourke Street - Car Park Entry A (left ramp)
• Park to the left of the venue and follow the signs to Gate 9
• Take the lift to Level 1 and follow the signs on to the arena
By Taxi
• Direct the taxi to stop on the Harbour Esplanade side of the venue
• Proceed up the steps next to AFL House turn to your right, proceeding to Gate 9 and follow the
signs on to the arena
By Tram
• The Latrobe Street, Bourke Street and City Circle trams can be utilised to get to Marvel Stadium. Please refer to the map once you alight the tram to ascertain the direction you need to travel to and around the venue to get to Gate 9
By Train
• Cross the Bourke Street Pedestrian Bridge from Southern Cross Station until you reach Gate 2. Turn to your left, walk to Gate 9 and follow the signs on to the arena