Reducing workload in Support at Home

A practical 90-minute briefing on how to improve processes and use technology to reduce workload, save staff time and minimise costly mistakes.

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Held online on
Wednesday
16 September 2026
Recordings and slides for registered attendees
Thank you to our sponsor Invoice Harbour

Where is staff time going?

Some of this work can be improved with technology. Some should be simplified or stopped altogether.

The challenge is knowing where to begin.

Common examples
Entering the same information more than once
Checking and correcting billing or claiming errors
Moving information between systems
Manually reconciling services and payments
Producing reports from incomplete records
Relying on spreadsheets and workarounds
Fixing problems that could have been identified earlier

What the briefing covered

A focused 90 minutes on where staff time is going, what to simplify and what is worth automating.

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What you get

A clearer view of the work to remove, improve or automate and the material to take back to your team.

Better questions
Know what to ask before buying technology, changing systems or starting an automation project.
A realistic view of AI
Where AI can help providers, and what safeguards are needed.
Practical examples
Ways to reduce repeated work, improve information flow and prevent avoidable errors.

Who it was for

This briefing is for staff working in operations, administration, finance, systems or service delivery.

It will be particularly useful if
Your administrative workload continues to grow
Staff enter, check or move the same information more than once
Billing, claiming or reconciliation involves too much manual work
Staff depend on disconnected systems, spreadsheets or workarounds
You are considering automation or AI and need to know where to start
Roles that get the most from it
Chief executives and business directors
Operations leaders
Finance leaders
Technology and transformation leads
Quality and compliance leaders
Home care operations managers
Workforce and scheduling leaders

Meet the speakers

Cliff Abbasi
Cliff Abbasi
Founder, Infinyx
Cliff helps organisations identify the work worth automating and assess the likely cost, risk and return.
Jess Timmins
Jess Timmins
Co-founder, Kernl
Jess focuses on improving workflows, connecting systems and reducing avoidable administrative work.
George Gouzounis
George Gouzounis
Chair, National AI Adoption in Aged Care Workgroup
George will explain what AI can currently do, where it is already being used and how providers can introduce it responsibly.

Recordings and slides

Everyone who registered can watch the session recordings and download the slides in Invox QANDA. Log in with the email address you were registered with.

Can't get in? Email admin@invox.com.au and we'll sort it out.

Thank you to our sponsor
Invoice Harbour

Frequently asked questions

How do I watch the recordings?+

Use the button on this page to open Invox QANDA, then log in with the email address you were registered with.

I didn't register. Can I still watch?+

The recordings are for registered attendees. Email admin@invox.com.au and we'll let you know what's available.

What's on next

Invox runs briefings, forums and conferences for Support at Home and CHSP providers through the year. See what's coming up.

See upcoming events →
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