National Care Partner Forum 2026

The forum for everything Care Partners and managers need to know. Practical tools and expert guidance to help your teams manage complex requests, reduce risk and deliver affordable, person-centred care.

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Held online on
Wednesday
14 October 2026
Keynote: Jacinta Parsons
Online
Recordings and slides for registered attendees
Thank you to our sponsor Nimbus Health
Jacinta Parsons
Keynote speaker

Jacinta Parsons

Broadcaster and author, ABC Radio Melbourne

Jacinta Parsons is one of Melbourne’s best known radio voices and the author of three books, including A Question of Age and A Wisdom of Age, which explore ageing through the stories of older Australians. She closes the forum with a keynote on how older women are reshaping ageing.

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Care Partners need clear guidance on which decisions they can make and which require clinical or management input.

Common examples
  • Working out whether a requested service, item or support is fundable
  • Knowing when clinical evidence is genuinely required
  • Where participant choice conflicts with clinical advice or identified risk
  • Applying inconsistent approval rules across teams or locations
  • Decision making when delegations and role boundaries are unclear
  • Too much time on documentation, duplication and avoidable administration
  • Balancing participant outcomes with limited budgets
  • Identifying underused or low-value services
  • Recording decisions to withstand complaints, incidents or regulatory scrutiny

What the forum covered

The program includes short breaks and a question-and-answer session.

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Opening session: looking after yourself
Lee Kennedy and Tegan Davies
Need and evidence: making consistent care decisions
An interview with Paul Sadler
Designing a care management model that works
Lorraine Poulos
Best practice care planning
Kate Pascale
Optimising the participant’s budget
Lorraine Poulos
Making lawful and defensible care decisions
Anita Courtney
Question and answer
Anita Courtney, Paul Sadler and Lorraine Poulos
Closing keynote
Jacinta Parsons

Who the forum was for

The forum is designed for
  • Care Partners
  • Team leaders & Coordinators
  • Care and operations managers
  • Quality and compliance managers
  • Clinical governance leaders
  • Executives responsible for Support at Home
It will be particularly valuable for organisations experiencing
  • Workforce pressure
  • Issues with participant budget utilisation
  • Uncertainty about the scope of the Care Partner role
  • A lack of legal and compliance clarity
  • Inconsistent care planning
  • Problems with claiming

Meet the speakers

Jacinta Parsons
Keynote

Jacinta Parsons

Broadcaster and author, ABC Radio Melbourne

Lorraine Poulos

Lorraine Poulos

LPA

Paul Sadler

Paul Sadler

Paul Sadler Consultancy

Lee Kennedy

Lee Kennedy

Invox

Anita Courtney

Anita Courtney

Russell Kennedy

Kate Pascale

Kate Pascale

Kate Pascale & Associates

Tegan Davies

Tegan Davies

Head of Programs, Be Well Co

Recordings and slides

Everyone who registered can watch the session recordings and download the slides in Invox QANDA. Log in with the email address you were registered with.

Can't get in? Email admin@invox.com.au and we'll sort it out.

Thank you to our sponsor
Nimbus Health

Frequently asked questions

How do I watch the recordings?+

Use the button on this page to open Invox QANDA, then log in with the email address you were registered with.

I didn't register. Can I still watch?+

The recordings are for registered attendees. Email admin@invox.com.au and we'll let you know what's available.

What's on next

Invox runs briefings, forums and conferences for Support at Home and CHSP providers through the year. See what's coming up.

See upcoming events →