The Care Partner Forum is back! With Support at Home tipping into action, there’s a lot to discuss. Join us for a 4-hour online forum.

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Supporting those who support others:
Practical Insights for Care Partners

The December National Care Partner forum explores early lessons from the first 30 days of Support at Home.

Four hours online designed for care partners, coordinators and team leaders. 

Join the experts and your colleagues online to discover practical ways to adapt your Care Partner approach.

Program Overview

Essential Lessons: Unpacking the First 30 Days of Support at Home

An analysis of what we’ve learned from Support at Home so far. Identify early successes, pinpoint challenges and plan for what’s needed as the reforms evolve.

Funding, accountability and risk

The new Care Partner accountabilities

Explore how the new funding pools work, the emerging revenue opportunities and how they shape the Care Partner role. We’ll detail how to balance care with costs, from billable hours and hardship applications to non-payment risks and the required cultural changes within teams. Hear from experts on managing risk and setting boundaries.

Legal & compliance: more than a tick box

Service agreements, accountability and the regulator’s view

Understand how to make service agreements meaningful, manage third-party obligations and navigate the realities of non-payment and participant service refusal. Learn how regulators view performance, what “dignity of risk” really means, how to create watertight policies, and when to escalate up the line. Compliance shouldn’t come at the cost of compassion.

Consumer communication

The new Support at Home participants

With new participant cohorts emerging, how you communicate matters more than ever. We’ll explore proactive ways to explain co-contributions, manage service refusals and communicate Care Partner accountabilities with confidence.

Efficiency through systems

Success with smart systems

Take a deep dive into how AI and business process automation can free up time for what matters most, direct client engagement. Learn how to use everyday digital tools like Microsoft 365 and the Power Platform to streamline documentation and reduce workload.

Q&A with the experts

Get your questions answered live. Bring your challenges and walk away with clarity, practical strategies and confidence for the road ahead.

  • Understand the new legal, financial and documentation obligations in practice

  • Learn how to stay compliant while remaining client-centred 

  • Hear how other organisations are adapting to the changes

Why attend?

  • Care Partners

  • Anybody supporting care partners - managers, team leaders and coordinators

Who should attend?

Speaker line-up

Our Invox experts and presenters know what’s required of your role because they’ve been there themselves and understand the challenges you face. Together we’ll start planning the actions you can take to manage the changes ahead and you’ll be supported by your sector colleagues who are all in the same boat!

Angus Kerr
Managing Director, LiveWellCare

As a Social Worker with a background in case management, Home Care Package provider management, aged care consultancy, community support and advocacy, Angus Kerr brings a wealth of experience and dedication to his current roles as Managing Director of LiveWell Care and Care Finder Program Manager at COTA Victoria.

Anna Millicer
Founder & Director, HomeCare HQ

Anna has spent the last 30 years in just about every area of the home care sector. With a foot firmly in both camps, she is great at aligning consumer and provider needs (no easy feat). Her relatable style for turning complex topics into consumer-friendly content have contributed to the success of her award-winning Home Care HQ newsletter.

Paul Sadler
Principal, Paul Sadler Consultancy

Few people have as much experience in the aged care sector as Paul. He’s been a national and state CEO of aged care industry associations, CEO of a major aged care provider, and influencer of ageing policy, disability and community care programs for both national and state governments. He actually enjoys staying on top of the detail and is always ready to share his wisdom and insights.

Cliff Abbasi
Founder & CEO, Infinyx

Cliff Abbasi is the Founder and CEO of Infinyx, an AI and automation consultancy helping organisations unlock efficiency and cost savings through practical technology solutions. As a qualified accountant and as the CEO of LINK Community & Transport, Cliff brings deep experience.

Today, Cliff works with organisations to implement AI-driven process automation, custom applications, and data solutions that deliver measurable results.

We will continue to build the Invox reputation for delivering practical expertise without the bureaucratic mumbo jumbo. 

Our special ticket deals will assist you to bring all the people that need to know.

Have questions?
We’ve got answers.

  • Exact running times TBC as we confirm the agenda. Estimated run time is:

    Tuesday 2nd of December: 10:30am - 2:30pm

  • Easy. Choose the group price to purchase either 2 x ticket (and recieve a 3rd free) or purchase the buy 3, get 2 free package.

    If you’d like to purchase more than 5 tickets, email us at admin@invox.com.au and we’ll sort it out.

  • Yes! When you check out, select the invoice option as your payment method and we will email you an invoice for payment.

    Payment terms are 14 days from invoice date.

  • Yes, following the event, recordings of the Forum will be accessible exclusively to attendees.

    Please be advised that some sessions or interviews may not be included due to individual speaker requests.

  • We will send the Zoom links to participants 7 days prior to the event, or as they join thereafter.

  • You can cancel your registration for a full refund up until Tuesday 06 May 2025. No refunds will be made after this date, however you can transfer your registration to another person at any time.