For months now, providers have been told the wrinkles would be ironed out. The consumer complaints, the funding gaps and the implementation failures are now impossible to ignore.

Despite the Minister’s reassurances, Support at Home is sliding toward a “computer says no” assessment model. Here’s what’s emerging and why the sector is uneasy.

An annual Christmas poem from Invox - Merry Christmas to all.

Support at Home’s early rollout is revealing cracks providers can’t ignore, and QANDA is bringing those early signals into focus. This snapshot shows what’s emerging, what’s at risk, and what needs adjustment before issues grow.

Support at Home’s new assessment system is already wobbling with inconsistent decisions and older people missing essential support. Roland and Paul unpack what’s going on and what we should do.

Roland tackles some of the confusion about the new Support at Home rules for Associated Providers.