Online Event
Tuesday, 2 December 2025
3pm - 4pm AEDT
60-minute, free online Q&A session for home care & CHSP providers
Interested in sponsoring this event?
What this briefing covers
The updated Support at Home settings are reshaping how outside service partners fit into a provider’s operations. Many teams are only now realising how much accountability shifts once a gardener, physio or maintenance contractor becomes part of their formal service chain.
This session cuts through the uncertainty and explains the model in plain terms. It shows what’s changing, why it matters for day-to-day practice and the risks that come with relying on partners who now fall inside your compliance orbit.
You’ll get a clear view of what the rules require, what the Commission will look for and what forward-thinking providers are putting in place to streamline oversight ahead of rollout.
This focused Q&A session will cover:
Who counts as an associated provider and when casual work becomes formal
What oversight involves, including liability, worker checks and basic evidence
How to keep agreements simple and consistent
Common risks to watch for, like pricing issues and poor records
Who should come
Leaders and managers across home care and CHSP preparing for November
Operations and quality teams that need workable processes for oversight
Small businesses acting as associated providers who want to understand expectations
Anyone wanting the practical version of the rules without the long technical read
Speakers
You can trust these speakers to cut through the noise.
Roland Naufal
Anita Courtney
Anita is a Principal in Russell Kennedy's aged care team and is a leading lawyer in the Aged Care area. She assists aged care providers to understand and comply with their responsibilities under the Aged Care Act 1997 and helps providers to deal with the Aged Care Quality and Safety Commission and difficult consumers.
Paul Sadler
Few people have as much experience in the aged care sector as Paul. He’s been a national and state CEO of aged care industry associations, CEO of a major aged care provider, and influencer of ageing policy, disability and community care programs for both national and state governments. He actually enjoys staying on top of the detail and is always ready to share his wisdom and insights.
Roland has built (and at times threatened) his career by being outspoken about things that matter. He has over three decades of experience – from aged care CEO and Age Friendly Cities expert to the founder of DSC, Australia’s best known NDIS educators. This led him to ask the question: if radical honesty worked for Australia’s disability sector, then why not aged care, too? And here we are, folks.
We will continue to build the Invox reputation for delivering practical expertise without the bureaucratic mumbo jumbo.