Online Event
Wednesday, 10th September 2025
12pm - 1:15pm AEST

75-minute, free online session for home care, CHSP & residential providers

Interested in sponsoring this event? View the Prospectus here

Why now?

Generative AI is being hyped as the silver bullet, but what can actually help aged care providers right now? In a sector stretched for time, staff and systems, the opportunity is in smarter admin, better back-office workflows and freeing up humans to focus where it counts.

But the risks? From privacy and data misuse to garbage-in, garbage-out decision-making, AI could just as easily create new problems.

What this briefing covers:

Where AI is already working and where it’s not:

  • Examples across home, resi and CHSP services

  • Where generative AI is proving helpful in admin, comms and workforce tasks

  • The hype vs the useful: where to draw the line

Avoiding the risk: privacy, errors and unintended bias

  • Where generative AI can go wrong

  • Privacy risks in aged care environments and what not to feed AI

  • Internal guardrails you need before letting staff use it

Practical steps to start safely

  • Low-risk ways to experiment with generative AI

  • Tips for bringing your board and execs along

  • How to build internal capability without needing a whole AI team

Who should come

  • CEOs, GMs or anyone looking to improve efficiency without major IT investment

  • Corporate and operations leads curious about what AI can actually do

  • Providers who don’t want to fall behind but know now is the time to get moving (with caution)

Time-savers for admin, reporting and staff support

  • How AI tools can help with rosters, documentation, board reporting and more

  • Specific examples of AI use that cuts hours off tasks

  • Understanding integrations with existing tools

Registration

Speakers

You can trust these speakers to cut through the noise.

Roland Naufal

Roland has built (and at times threatened) his career by being outspoken about things that matter. He has over three decades of experience – from aged care CEO and Age Friendly Cities expert to the founder of DSC, Australia’s best known NDIS educators. This led him to ask the question: if radical honesty worked for Australia’s disability sector, then why not aged care, too? And here we are, folks.

Jess Timmins

Jess has spent the last decade leading change across disability, mental health and aged care. She’s built teams, redesigned systems and pushed back on the admin overload holding providers back. Now she’s building Kernl, a new operating system for care, designed to give time back where it counts. Less compliance chaos, more space to deliver.

Cliff Abbasi

Cliff got tired of fixing the same billing problems, so he built a dashboard that caught errors before they happened. That one tool saved time, cut costs and changed how the team worked. He kept automating payments, comms and ops. Now he runs Infinyx, helping others replace grunt work with smart systems that actually solve problems.

We will continue to build the Invox reputation for delivering practical expertise without the bureaucratic mumbo jumbo.