Participant Contributions: What’s happening and where are the risks?

Providers keep telling us the same things: older people are walking away, the rules are confusing, and Services Australia systems aren’t keeping up. QANDA is showing just how many critical questions this topic is generating - which is exactly why we’re running this forum.

This briefing will explain the issues in plain language so you know what’s expected and how to protect your organisation.

We’ll cover:

• How high contributions are pushing older people out of S@H, especially for personal care and everyday supports

• Confusion around pricing rules (including the QANDA favourites): CHSP vs S@H contributions and how the rules apply to AT-HM

• What to expect from Services Australia: system limitations and how quickly hardship applications will be assessed

This session will help tighten your approach and reduce complaints, drop-outs, financial strain and compliance risks. And for ongoing clarity, remember: QANDA is where providers get their questions answered - fast and without the bureaucratic spin (BS).