Essential briefing · Pricing, finances and viability
Support at Home
Pricing and finances
This Essential briefing tackles the pricing problem, effective claiming, participant contributions, staff productivity and the services that no longer make financial sense.
Hear from the sector experts, see the latest benchmarking data and find out how other providers are responding.
The program
Profitability, pricing, service mix and growth
What attendees received
Session recordings, slides and the resources shared on the day, all in Invox QANDA.
Who should attend
- 01 CEOs, CFOs and finance directors
- 02 Operations, admin managers, care partners, team leaders and administration teams
- 03 Board chairs and finance committee members
- 04 Advisers working with providers on viability and reform
Speakers & co-hosts
Recordings and slides
Everyone who registered can watch the session recordings and download the slides in Invox QANDA. Log in with the email address you were registered with.
Can't get in? Email admin@invox.com.au and we'll sort it out.
Frequently asked questions
How do I watch the recordings?
Use the button on this page to open Invox QANDA, then log in with the email address you were registered with.
I didn't register. Can I still watch?
The recordings are for registered attendees. Email admin@invox.com.au and we'll let you know what's available.
What's on next
Invox runs briefings, forums and conferences for Support at Home and CHSP providers through the year. See what's coming up.
See upcoming events →Support at Home Pricing and finances
- 11:35
Service profitability
Margins, service mix, package utilisation, cross-subsidies and unfunded work.
- 12:15
Pricing: what next?
With price caps now up in the air, how to set prices in a genuinely competitive market. Value, positioning and the key reference rates that drive everything else.
- 12:55
Delivery cost
What gets missed and which services are carrying more than they should. Includes a practical unit costing lens across travel, short visits, non-billable time, rostering, care management and admin.
- 1:20
Lunch break
Time to stretch the legs, take notes or ask questions.
- 1:50
Claims and contributions
Service agreements, claiming, participant contributions, invoicing, debt recovery and capturing the leakage from care plan to bank.
- 2:15
Growing your business
Whether it is packages, revenue or margins, where should providers focus in order to grow under Support at Home?
- 2:55
Audience Q&A
An opportunity to get your questions answered by the experts.