Privacy and terms

Privacy policy

This Privacy Policy explains how we collect, use, store and protect personal information.

1. Who we are

Invox Australia is operated by Creative Networks Australia Pty Ltd trading as Invox Australia, ABN 74 670 251 171, based in Melbourne, Australia.

In this policy, “Invox”, “Invox Australia”, “we”, “us” and “our” refer to Creative Networks Australia Pty Ltd trading as Invox Australia.

We are committed to handling personal information responsibly and in a way that is consistent with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. What information we collect

We collect personal information needed to operate our website, events, communications and online services.

This may include:

• name, email address, phone number, job title, role, organisation and sector;
• event registration details, attendance records, ticket allocations and access information;
• payment and billing details, usually handled through our payment or ticketing providers;
• newsletter and communication preferences;
• enquiries, survey responses, feedback and support requests;
• profile information you choose to provide;
• questions, answers, comments, reactions or other contributions you submit through our website or interactive features;
• website and email usage information such as pages viewed, links clicked, device type, browser type, referral source and general usage patterns.

We do not intentionally collect sensitive personal information unless you choose to provide it. Please do not submit confidential, clinical, client, resident, patient or highly personal information through our website, forms or interactive features.

3. How we collect information

We collect information when you:

• subscribe to updates;
• register for or attend an event, briefing, webinar or conference;
• purchase tickets or allocate tickets to attendees;
• access recordings, resources or online event materials;
• contact us or submit an enquiry;
• complete a form, survey or feedback request;
• create or update a profile;
• post, comment, react or otherwise contribute through interactive features;
• use our website or click links in our emails.

We may also receive information from trusted service providers who help us manage registrations, email communications, event delivery, website analytics, ticketing, payments or customer support.

4. How we use your information

We use personal information to operate Invox Australia and provide relevant information to our audience.

This includes using information to:

• send newsletters, briefings, event updates and sector information;
• manage event registrations, ticketing, attendance, access links and recordings;
• provide customer support and respond to enquiries;
• personalise or improve website features and user experience;
• manage profiles, comments, questions and other user contributions;
• moderate interactive features and maintain a safe, relevant environment;
• understand audience interests, engagement, questions and emerging themes;
• improve existing events, resources, content and services;
• develop new events, resources, tools and services;
• comply with legal, tax, accounting and regulatory obligations;
• protect the security and integrity of our website and systems.

We may use aggregated or de-identified information to identify trends, understand sector needs, prepare insights, improve content or develop new services.

We may also use automation or AI-assisted tools to help organise, analyse or improve our content, events, services and internal processes. Where we do this, we take reasonable steps to avoid using sensitive personal information or information that identifies individuals unless it is necessary, appropriate and lawful.

5. Emails and marketing

If you subscribe, register for an event or otherwise engage with Invox Australia, we may send you relevant emails about events, briefings, articles, resources, updates and related Invox services.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

Some service-related messages may still be sent where needed. For example, we may send ticket confirmations, event access links, reminder emails, payment information, attendee updates or important notices about an event you have registered for.

6. Public contributions

Some parts of our website may allow users to submit questions, answers, comments, reactions or other contributions.

When you submit content through these features:

• you are responsible for what you submit;
• your name, role, organisation or profile details may be displayed if the feature makes that clear;
• your contribution may be visible to other users or published on our website;
• we may moderate, edit, move, decline or remove content;
• we may use contributions to understand common questions, themes and information needs.

Do not post confidential information, personal information about other people, client or resident details, clinical information, commercially sensitive information or anything you do not have permission to share.

7. Analytics and cookies

We use cookies, analytics and similar technologies to understand how our website and emails are used.

This may include information about visits, page views, clicks, referral sources, device type, browser type, approximate location and general engagement patterns.

We use this information to improve our website, content, events, communications and user experience.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

8. When we share information

We do not sell personal information.

We may share information with trusted service providers who help us operate Invox Australia, including providers who assist with:

• website hosting and maintenance;
• email delivery and communication tools;
• ticketing, registration and payments;
• online events, webinars and recordings;
• customer relationship management;
• analytics and reporting;
• data storage, security and technical support;
• accounting, legal and professional services.

We may also share information where required by law, to protect our rights, to prevent misuse or to respond to lawful requests from regulators, courts or government authorities.

Where we use service providers, we take reasonable steps to ensure they handle information appropriately.

9. Overseas storage and service providers

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled securely and in a way that is consistent with this Privacy Policy and applicable Australian privacy laws.

These steps may include using reputable providers, reviewing service provider terms, limiting the information shared, applying access controls and requiring appropriate security and confidentiality measures.

10. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include access controls, secure systems, permission management, monitoring, backups and limiting access to people who need it for their role.

No online service can be guaranteed to be completely secure. Users should also take care when choosing what information to submit online.

11. Retention

We keep personal information for as long as needed for the purposes described in this policy, including to provide services, maintain business records, meet legal and accounting obligations, resolve disputes and improve our services.

Where information is no longer needed, we will take reasonable steps to delete, de-identify or securely archive it.

12. Access and correction

You can ask us to access or correct personal information we hold about you.

We may need to verify your identity before responding. In some cases, we may not be able to provide access to all information, including where doing so would affect another person’s privacy or where we are legally entitled to refuse access.

13. Privacy concerns

If you have a privacy concern, contact us using the details below.

We will take reasonable steps to respond to your concern. You may also contact the Office of the Australian Information Commissioner at oaic.gov.au.

14. Contact

Privacy enquiries: [email protected]

Terms of use

These Terms of Use apply when you access or use the Invox Australia website, register for events, access resources, receive communications or use any interactive features on our site.

1. Acceptance

By accessing or using the Invox Australia website or services, you agree to these Terms of Use.

If you do not agree, please do not use the website or services.

2. Using the site

You agree to use the website lawfully and responsibly.

You must not:

• interfere with the operation or security of the website;
• attempt to gain unauthorised access to any system, account or data;
• misuse forms, comments, questions or interactive features;
• upload malicious code or harmful content;
• scrape, copy or harvest content or user information without permission;
• use the website in a way that could damage Invox Australia, other users or third parties.

3. Accounts and profiles

Some features may require a profile, login or registered email address.

You are responsible for keeping your login details secure and for activity that occurs through your account.

You must ensure the information you provide is accurate and current.

We may suspend or restrict access if we reasonably believe an account has been misused, compromised or used in breach of these terms.

4. Contributions and interactive features

If you submit questions, answers, comments, reactions, profile information or other content, you are responsible for that content.

You confirm that:

• you have the right to submit the content;
• the content is accurate to the best of your knowledge;
• the content does not breach any law or third-party rights;
• the content does not include confidential, clinical, client, resident, patient or highly personal information;
• the content is respectful and relevant.

We may moderate, edit, move, decline or remove content at our discretion.

By submitting content, you grant Invox Australia a non-exclusive, royalty-free licence to use, reproduce, display, edit and distribute that content in connection with our website, events, resources, communications and related services.

5. Events and registrations

Event details, speakers, timing, format, pricing, inclusions and availability may change.

Registrations, payments, cancellations, transfers, substitutions and refunds are subject to the event terms shown at the time of booking.

We may refuse, cancel or restrict a registration where payment has not been received, the registration has been misused, event terms have been breached or attendance would be inappropriate.

Online event links, recordings and resources are provided for registered attendees unless stated otherwise. They must not be shared publicly or redistributed without permission.

6. Payments and refunds

Payments may be processed by third-party providers.

Refunds, credits and cancellations are handled in accordance with the terms displayed at the time of booking and any rights you have under Australian Consumer Law.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

7. Intellectual property

The Invox Australia name, logo, design, website, event materials, articles, recordings, resources, graphics and original content are owned by Invox Australia or its licensors.

You may access and use content for personal or internal business reference only, unless we give written permission otherwise.

You must not reproduce, republish, sell, distribute, adapt, upload, share or commercially exploit Invox Australia content without permission.

8. No professional advice

Invox Australia content is provided for general information about the aged care sector.

It is not legal, financial, clinical, accounting, governance or other professional advice.

You should obtain your own advice before relying on or acting on any information published by Invox Australia, presented at an event or shared through our website.

9. Accuracy and availability

We aim to provide useful, current and practical information, but we do not guarantee that all content will be complete, accurate, current or suitable for your circumstances.

The website may occasionally be unavailable, interrupted or affected by technical issues.

We may update, remove or change website content, event materials, features or access arrangements at any time.

10. Third-party links and services

Our website, emails, events and resources may link to third-party websites, platforms, tools or services.

We are not responsible for third-party content, security, availability, policies or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

11. Limitation of liability

To the extent permitted by law, Invox Australia is not liable for any loss, damage, cost or expense arising from your use of, or reliance on, the website, events, resources, communications or user contributions.

This includes loss arising from errors, omissions, interruptions, delays, technical issues, unauthorised access, third-party services or reliance on general information.

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot be excluded under Australian Consumer Law or any other applicable law.

12. Indemnity

You agree to indemnify Invox Australia against any loss, damage, claim, cost or expense arising from your breach of these terms, misuse of the website or submission of content that breaches another person’s rights or any law.

13. Changes to these terms

We may update these Terms of Use and Privacy Policy from time to time.

The current version will be posted on this page with the last updated date shown above.

14. Governing law

These terms are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria.

15. Contact

Questions about these terms: [email protected]